I have been working here for six years. Before I got settled, I managed to change a couple of professions, but I didn’t really stay anywhere. I came here because I love to drive. I thought, not for long, but was delayed.
We work on schedule. A shift of about 12 hours - more to drive uncomfortable. There are 52 of our restaurants in Moscow and the Moscow Region, certain areas of the city are assigned to them. In total, orders deliver several hundred cars. The scheme is built according to the priority of fast delivery. By the beginning of the shift, you arrive at the restaurant and wait for the order. Maybe one, but you can capture several at the same time. Here's how lucky: we have no right to wait for orders to collect more with us. Our company promises that food will arrive in 45 minutes.
I drive Ravon . I like him more than Daewoo Matiz. It has more options and it's easier to spend 12 hours driving. We have only two brands in the garage, and the company chose them for efficiency, maneuverability and size, which makes it possible to park everywhere.
Our restaurant has three so-called “golden” rules : delicious food, good service and fast delivery. The latter depends entirely on the courier driver. But we work in Moscow, and therefore traffic jams are inevitable. If I see that I don’t have time in time for the appointed time, I just park the car and change to public transport. More often, customers understand and are not angry if you linger for 5-10 minutes. But sometimes you come across those who want to deliver a minute per minute, even if their intercom does not work or the address is incorrect.
I like to solve strategic problems. There are two such tasks in my work. The first is to choose the route that will lead you to the client faster. Do not push the gas pedal mindlessly, but calculate and plan. And the second is to please the customer. You won’t get a tip for worked out template phrases. You need to pay attention to the person, be friendly and helpful. If the client is satisfied with you, then you will be glad of his gratitude.
When the first driver girl appeared in our delivery, she very correctly built work with clients. Literally after a week of its work, it became noticeable that those customers who ordered sushi from time to time began to make an order once a week. And they asked for it. It turned out that the point was not that they apparently liked the courier. Just when she came to the house and saw, for example, young children, she brought the next order along with balloons. She remembered who loves what and how convenient it was to accept an order. Attention to the customer played a key role here.
Customers have special requests. One indicated in the order that he was asking for a courier with a sports physique. The operator called and asked what circumstances this request was related to. It turned out that the order needed to be delivered to the new house on the 16th floor, and the elevator did not work. As an alternative, the client offered to lower the money on a string and attach the package with the order to it. But we refused such an idea.
The main thing is to remain calm. I somehow arrived to order, and there on the floor naked neighbors with the police find out the relationship. But even in such a fuss, I did my job: I gave sushi, I accepted the money.
The address is rarely mistaken. But sometimes it happens that the client incorrectly indicated, for example, the floor. I had an order for apartment 99. I arrived at the point, drove to the desired floor, called the apartment. A man came out of there, confirmed that it was he who ordered the sushi, paid off - that's all. I return to the base, and an angry operator calls me and it turns out that apartment 99 did not receive the order. It turned out that on the indicated floor there was an apartment 69, in which the number “six” came off and turned over. And apartment 99 was a couple of floors higher. But I still wonder why the owner of the first apartment was not surprised that an order came from him from our restaurant.
Personally, there have been no cases of fraud with me. But colleagues had two or three times. They paid with fake coins on the night shift, or didn’t want to give money for the order. But such cases are very rare. More dangerous are the situations on the roads. But here it all depends on the person who is driving. Such work must be approached very responsibly.
We have very good people. For many, this is not even a job, but a hobby for money. Last year, our municipal services were looking for a hero. In winter, one of the delivery vehicles stopped near the tow truck, which stood at an angle, leaning against a post. It turned out that the driver became ill, and he barely slowed himself down on a pole. Our courier helped the driver, called an ambulance and drove off. He did a good deed and remained anonymous.
This work is no worse than any other. We, the drivers, have a good social package and, in addition to salaries and tips, there are bonuses - for trouble-free driving, for example. In Moscow, we have one of the best salaries, a lot, however, depends on the number of orders and tips. You can get 80 thousand. But this work still needs to be earned: every day we undergo a medical examination - a driver with high blood pressure or simply feeling unwell will not be allowed to work. We are delivering food, even cars once a month are surely disinfected. But there is an incentive to meet all the requirements.
I rarely order sushi myself. I just don’t really like sushi. But if I make an order, I always leave the courier for tea. After all, this is gratitude for a job well done.Such work: 12 hours behind the wheel and with rolls