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Car service Image

This year we have again adjusted the rules of the game. Now the "customer" orders the dealer a service called "comprehensive diagnostics", which is why it was necessary to introduce a larger number of malfunctions into the car. An extended list looks like this:

- one of the wheel nuts is missing;

- the sound signal does not work;

- “stop” does not light;

- reduced pressure in one of the tires;

- The brake booster is faulty;

- there is no liquid in the washer reservoir (which does not allow checking the operability of the entire system).

The overall task remained the same - to assess the level of service from various angles. Key parameters are summarized in a table, the rest is presented in the form of notes.

In a hurry

In cramped conditions, but not in insult, this is about Atlant-M Tushino. Let the conditions for customers here be Spartan (there is nothing except a vending machine with coffee and a modest relaxation area), but the receiver is extremely polite and helpful, and the work is scheduled by the hour: a display with a visible time and the start and end times of the ordered procedures is displayed in a prominent place. For diagnostics, for example, they took only an hour and a half, so we did not use the transfer service.

Masters of the Atlant-M Tushino service work diligently, but inattentively. Мастера сервиса «Атлант-М Тушино» трудятся старательно, но невнимательно. Masters of the Atlant-M Tushino service work diligently, but inattentively. Masters of the Atlant-M Tushino service work diligently, but inattentively.

It was not possible to observe the process with our own eyes - we did not find a window into the repair room or monitor. I had to stare at a regular TV tuned to one of the central channels.

The signal about the readiness of our Octavia sounded exactly at the indicated time, but we were not enthusiastic for long - local diagnosticians did not find a good half of the defects. Surely not enough time?

Fish in water

The acceptance zone in the Moscow company “Ventus”, on Mosfilmovskaya Street, is located at the back of the eponymous dealership - you won’t find it without a hint!

The client room, similar to an aquarium, is fenced right in the repair room, so special permission to visit it is not required. However, a similar picture can be seen from the neighboring rest room, where the monitor broadcasts an image with good resolution. But pass the time with a cup of coffee, alas, did not work out - the cafe is closed without explanation.

Transfer to Ventus: taxi at the client’s expense. Трансфер в компании «Вентус»: такси за счет клиента. Transfer to Ventus: taxi at the client’s expense. Transfer to Ventus: taxi at the client’s expense.

Perhaps this is what spoiled the mood of the receiver, or he was just tired by the end of the shift - our visit clearly did not please him. With a gloomy face, he filled out the documents and gave the keys to the driver. Fortunately, the premonitions inspired by the situation did not materialize - working quickly and smoothly, the craftsmen found almost all the faults, losing sight of only the inoperative vacuum chamber.

Disrespectful reason

It seems that the site, intended for customers of the company "Auto-Terra", which on Novoryazanskoye highway, is used as an intercepting parking lot. The space is crowded with cars of various brands. Inside the picture is the opposite - quiet and smooth. Bored staff greeted us as dear friends. No more than 10 minutes passed from the moment of paperwork to the transfer of the keys, and they promised to return the finished car no later than in an hour and a half.

Auto Terra is the fastest service of our raid. «Авто-Терра» - самый быстрый сервис нашего рейда. Auto Terra is the fastest service of our raid. Auto Terra is the fastest service of our raid.

The lack of customers paid off - not only did they find all the defects, but they also gave the car ahead of schedule. Apparently, all the free mechanics of the workshop participated in the work. However, the amazing “rate of fire” didn’t work out for us - because of the car that blocked the exit from the territory, we managed to get out onto the highway soon.

Neither washing nor skating

It’s usually not accepted to charge a customer for a technological wash, but Bohemia Motor on Dmitrovskoye Shosse thinks differently and requires 150 rubles for their own pleasure to diagnose a clean car.

At Bohemia Motor, the customer pays for everything, including the car wash. В «Богемии Мотор» клиент платит за все, включая мойку. At Bohemia Motor, the customer pays for everything, including the car wash. At Bohemia Motor, the customer pays for everything, including the car wash.

In response to a request to look into the repair room, the receiver vowed that he would invite us as soon as the car took a place on the lift. But he did not fulfill his promises, referred to the “leaky” memory. We did not begin to treat it for sclerosis, and as a preventive measure we lowered the rating in the column “Attitude towards the client”. In the time allotted, the locksmiths did not meet the deadlines - they had to languish in the service for an hour and a half longer than promised. And in vain - the list of faults was reduced only by half.

In crowded but not mad

AvtoSpetsTsentr on Taganka is very popular among Muscovites. The consequence - all the space around is filled with cars, so that the reception and delivery of cars take place right on the sidewalk.

The zone for the issuance of finished cars "AvtoSpetsTsentra on Taganka" is located … at a pedestrian crossing. Зона выдачи готовых авто «АвтоСпецЦентра на Таганке» расположена… на пешеходном переходе. The zone for the issuance of finished cars "AvtoSpetsTsentra on Taganka" is located … at a pedestrian crossing. The zone for the issuance of finished cars "AvtoSpetsTsentra on Taganka" is located … at a pedestrian crossing.

A similar picture is inside the building: before settling in on the free sofa, I had to stand in line. The dealer only partially compensated for the inconvenience by installing a free coffee maker. Yes, and the desire to quickly serve the client, we did not feel. On the contrary, I had to sit an extra hour. It’s good that the locksmiths used it properly, identifying most of the defects.

HOW WE FILL THE TABLE Image

Skoda dealerships that fell into our review can boast a fairly high average score. To the ideal there are few, only a few steps. Put signs on the adjacent streets, equip car acceptance posts for repairs, arrange regular flights to the nearest metro station, finally purchase tire pressure gauges … And all this must be done now, otherwise tomorrow the customers will leave for competitors.

SERVICE PERFORMANCE Image